IOSR-JBM   Volume-20 ~ Issue-7 ~ July-2018

Paper Type	:	Research Paper
Title	:	The Effect Of Service Quality On Patient Loyalty Mediated By Patient Satisfaction (A Case Study on Health Clinic in Indonesia)
Country	:	Indonesia
Authors	:	Tresty Eka Aryati || Tantri Yanuar Rahmat Syah
	:	10.9790/487X-2007010108

Abstract: Corporate services that move in the health field other than the hospital one of them clinics. Clinic development is characterized by increase and decrease of the number of treated patients and poor patient satisfaction index to health service quality. The number of public patients who went to clinic declined from 2013 to 2016 (medical records of Mulia Asih Clinic of Tangerang, 2017). Due to reduced number of general patient, service quality should be addressed to create patients loyal to the clinic and who are supported by patient satisfaction. Good service quality created patient satisfaction, so patients are loyal to the clinic. There are many previous studies on quality, customer.............

 

Keywords: service quality, patient loyalty, patient satisfaction

[1]. Anindita, R. & Hasyim. (2009). Prinsip-prinsip Dasar Metode Riset Bidang Pemasaran. Jakarta: UIEU-University Press.
[2]. Bentler, P.M. & Chou, C.P. (1987). Sociological Methods and Research. Practical Issues in Structural Modeling. 16, 78– 117.
[3]. Donabedian, A. (1980). Explorations in Quality Assessment and Monitoring Vol. 1. The Definition of Quality and Approaches to Its Assessment. Ann Arbor, MI: Health Administration Press.
[4]. Engel, B. & Miniard. (2012). Perilaku Konsumen. Tangerang: Binarupa Aksara.
[5]. Griffin, J. (2010). Customer Loyalty, Menumbuhkan dan Mempertahankan Kesetiaan Pelanggan. Jakarta: Erlangga.
[6]. Hair, J.F., Anderson, R.E., Tatham, R.L. & Black, W.C. (2010). Multivariate Data Analysis, Fifth Edition. USA: Prentice Hall International..

Paper Type	:	Research Paper
Title	:	Effect Of Work Stress, Job Satisfaction, Organizational Climate To Turnover Intention Nurses On Mayapada Hospital (Case Study at Public Hospital in Indonesia)
Country	:	Indonesia
Authors	:	Verawaty Simangunsong || Mary Maryam
	:	10.9790/487X-2007010916

Abstract: The purpose of this researchis to investigate the effects of working stress, job satisfaction, organizational climate to turnover intention on Mayapada Hospital nurses. The deep theory analysis of variables affecting turnover intentions brings the researcher to develop a research model consisting of four variables which are working stress, job satisfaction, organizational climate, and turnover intentions as well as three research hypotheses. Instruments of data collection using questionnaires, sample of 121 respondents who are nurses Mayapada Hospital. Then, data is analyzed using Structural Equation Modeling (SEM). The results of three research hypotheses test using SEM shows that job stress did not affect job satisfaction, organizational climate has an influence on job satisfaction, job satisfaction has influence to turnover intention.

 

Key Words: job stress, job satisfaction, organizational climate, and turnover intention.

[1]. Alavi, Hamid and Ramazan. (2005). "The Organizational Climate of Kerman Shahid Bahonar University". Public Personnel Management. Vol. 34.
[2]. Ahuja, et al. (2007). "IT Road Warriors: Balancing Work-Family Conflict, Job Autonomy, and Work Overload to Mitigate Turnover Intention". MIS Quarterly, Vol. 31 No. 1. Pp. 1-17. March.
[3]. Ellitan. (2007). Human Resource Management in Modern Business. Bandung: Alfabeta.
[4]. Fah, et al. (2010). An Exploratory Study on Turnover Intention among Private Sector Employees. International Journal of Business and Management.
[5]. Gibson, James, L. (2000). Organization, Behavior, Structure and Process. 5th Edition. 3rd Print. Jakarta: Erlangga Publisher.

Paper Type	:	Research Paper
Title	:	Microfinance: A Life Changer for Rural Women in India (A Research Study Conducted With Reference To Bhandara District in Maharashtra State)
Country	:	India
Authors	:	Priya H. Rajput || Dr.S.A.Sonegaonkar
	:	10.9790/487X-2007011721

Abstract: India is a developing country, 68.84% of Indian population resides in villages (According to Census 2011). Being an agrarian economy, majority of the population depends upon agriculture to earn a living. On an average, women make up about 43% of the agricultural labour force in developing countries. The gender inequality exists in demographic composition of a society depicted by the socio-economic conditions of female population, poverty, their literacy rate, employment opportunities, life expectancy etc. Census 2011 depicts that female population accounts for 48.5% of the total Indian population. Women need helping hands to improve their condition, they have no access to credits, they are unaware of financial terms/ products etc. Women are the most deprived ones in this Indian........

 

Keywords: Microfinance, life changer, rural women.

[1]. Bhagwan N. Daware,2015. "Women empowerment through Microfiannce", Golden Research thoughts vol-4.
[2]. Dr.Ajit Kumar Bansal and Ms.Anu Bansal (2012). Microfinance and Poverty reduction in India.
[3]. C.R.Kothari,2004,"Research Methodology: Methods and techniques"-2nd edition book.

Paper Type	:	Research Paper
Title	:	Determinants of Micro, Small and Medium Enterprise (MSME) Financing and Its Implications for Sharia Banking Profitability
Country	:	Indonesia
Authors	:	Endri
	:	10.9790/487X-2007012235

Abstract: Development of Micro, small and medium enterprises (MSME) in Indonesia has increased yearly, but this is not followed by SMEs financing in shariah banking, which the proportion is relatively decreasing in a couple years. This study aims to analyze the influence of the Deposit or third party fund to MSME financing and also to analyze the implication of MSME Financing to Shariah banks profitability . This study uses a Vector Error Correction Model (VECM) to see the long term effect and response to shock that occur in the studied variables. The result shows that in the short run and the long run CAR has negative and significant effect to MSME Financing. DPK, NPF, BOPO dan FDR has positive significant to MSME financing in the long term. DPK, CAR, NPF has positive significant to Shariah Banks Profitability in the long term. BOPO and NPF has positive significant in the short run. Shock to CAR are negatively responsed by MSME financing. Shock to MSME Financing are negatively responsed by Shariah Banks Profitability (ROA) and will stable in a long term...

 

Keywords: Shariah banking, MSME Financing, profitability,VECM

[1]. Aal H, Ethika, Yeasy D. 2013. Faktor-Faktor yang Mempengaruhi Volume Pembiayaan Berbasis Bagi Hasil pada Perbankan Syariah di Indonesia. E-Journal Universitas Bung Hatta. 2(1):1-16. [2]. Adnan, M.A. & D. Purwoko. 2013. Analisis Faktor-faktor yang Mempengaruhi Rendahnya Pembiayaan Mudharabah Menurut Perspektif Manajemen Bank Syariah Dengan Pendekatan Kritis (Analysis of Factors That Influence Declining in Mudharaba Financing According to Islamic Bank's Management Using Critical Approach). Jurnal Akuntansi dan Investasi, Vol. 14, No. 1: 14-31.
[3]. Andraeny D. 2011. Analisis Pengaruh Dana Pihak Ketiga, Tingkat Bagi Hasil, dan Non Performing Finance terhadap Volume Pembiayaan Berbasis Bagi Hasil pada Perbankan Syariah di Indonesia. Simposium Nasional Akuntansi 14. Banda Aceh (ID): Fakultas Ekonomi, Universitas Syiah Kuala.
[4]. Armereo, Crystha. 2015. Analisis Faktor-Faktor Yang Mempengaruhi Profitabilitas Bank Syariah Yang Terdaftar di Bursa Efek Indonesia Jurnal Ilmiah Ekonomi Global Masa Kini, Vol. 06 No.0.
[5]. Arsana,I. 2004. VAR (Vector Autoregression). Jakarta: Laboratorium Komputasi Ilmu Ekonomi FEUI.