IOSR-JBM   Volume-14 ~ Issue-1 ~ Sep-Oct-2013

Abstract: In the shadow of global economic turmoil when the Governments of developed countries are resorting to adopt austerity measures to address their current economic upheaval, the modern business organizations cannot be an exception to the same. It is highly imperative for the business organizations to cut down not only the utility and operational costs but also contain the cost of recruitment as the latter is an item of expenses to be recorded on the debit side of the Profit and Loss Account and has a bearing on the profit margin. The practice of referring employees to fill a vacant position and applying for a job via a known employee has increased steadily. This paper defines the way Employee referrals have impacted the business houses as a talent acquisition strategy and how it has changed the face of headhunting industry across the globe. The purpose of this paper is to broaden the research on the recruitment practices, with focus on employee referral practices and trends across the globe, to identify what referral methods are being used and what benefits are being experienced by organizations using these methods. The paper throws a bird's eye view on the Global Employee Referral Recruitment Practices and a snail's eye view on the present scenario of Employee Referral Programs in India with special reference to the IT Sector.

Keywords: Academy Referrals, Bring Another You, Passive Candidates, Live Register, Rapid Hire

1 Raghav Singh, History of Recruiting, part: 1, www.ere.net/2008/01/25/history-of-recruiting-part-i/

2 The Essential History of Recruitment: From Julius Ceaser to Social Media ( Infographics) www.brandovation.co.za/?p=1054

3 Madeline Laurano, When technology amplifies word of mouth, better hires are the result, Human Resource Outsourcing Today Vol. 10 No. 8 - October 2011

4 Gerry Crispin & Mark Mehler, Perception is Reality, 2013 Sources of Hire, Page 7, CareerXroads

5 Andy Head worth, Employee Referral Reward Schemes, www.blog.sironaconsulting.com/sironasays/2008/06/top-20 employee.html

5 Sullivan, Dr. John; ―Advanced Employee Referral Programs—Best Practices You Need to Copy‖; ERE.net; June 14, 2010.

6 Irfan Abdulla, Recruitment Trends in India, www.in.reuters.com/article/2012/12/17 idINDEE8BG06S20121217

7 Lucy Nixon, Applying SWOT Analysis to Recruitment, www.corporate-eye.com/main/applying-swot-analysis-to-recruitment
8 Employment Exchange Statistics - All India - All Categories -2001–2011, http://dget.nic.in/publications/ees/ees2012/4%20Contents.pdf

9 Press releases, Employment Exchanges become Redundant, ASSOCHAM, Tuesday, March 24, 2009
10 Newsletter, Why does referral recruitment increasingly make sense now? http://www.referralrecruitment.com/home/newsletter1

Abstract: The path of liberalization and globalization has had enormous ramifications and reflections on several facets of the economy. The education sector has been no exception. Indian higher education system has grown significantly since independence. There were 16 universities with over 2.3 lakh enrolment of students and 591 university and affiliated colleges. Today there are more than 600 universities with over 20 million enrolments of students and around 30 thousand plus colleges in India. The inclusion of higher education as a tradable commodity under GATS (general agreement on trade in services) and the rapid advancements ICT (information and communication technology)has been largely responsible for the spurt in this sector. The present paper tries to track the odyssey of higher educationfrom its genesisto the present day. It also tries to explorethe emerging trends, thrust areas and challenges emanating there to.

Key words: Globalization, Gross Enrollment Ratio (GRE), Higher Education (HE), Foreign Direct Investment (FDI)

[1]. Powar.K.B. (2002) the changing role and functions of Universities, concept publishing company, New Delhi.
[2]. Inclusive education: Its Evolutionary Growth, by Prof. Dr. JagannathMohanty and Dr. SusandysMohanty, 1st Edition, 336 pages, Deep and DEEp Publications,2011
[3]. Gaan, Niharika. Indian Journal of Industrial Relations. Apr2012, Vol. 47 Issue 4, p673-684. 12p. 3 Charts.
[4]. Prasad, Umesh; Prasad, Pratiksha. Global Journal of Flexible Systems Management. Jun2013, Vol. 14 Issue 2, p69-79. 11p. 6 Charts. DOI: 10.1007/s40171-013-0025-x.
[5]. Source: UGC Annual Report2010-2011- DGET; Ministry ofHuman Resource Development (HRD) Annual Report 2011-2012; IDFC SSKI 2010; DISE2009-10 Flash Statistics;MHRDStatistics: Higher & TechnicalEducation 2010; PlanningCommission: Midterm Reviewof XI Plan
[6]. Compilation Based on theDeliberations of the WorkingGroup for Higher Educationin the 12th Five-Year Plan(2012-17) University GrantsCommission, Inclusive andQualitative Expansion of HigherEducation
[7]. AnithaKurup and JagdishArora, National Institute ofAdvanced Studies, Trends inHigher Education: Creation andAnalysis of a Database of PhDsin India
[8]. Ministry of Human ResourceDevelopment, Governmentof India, Statistics of Higher & Technical Education 2009-10(Provisional)1

Abstract: Entry of new banks resulted in a paradigm shift in the ways of banking in India. The growing competition and growing expectations led to increased awareness amongst banks on the role and importance of technology in banking. The arrival of foreign and private banks with their superior state-of-the-art technologybased services pushed Indian Banks also to follow suit by going in for the latest technologies so as to meet the threat of competition and retain their customer base. The success of technology enabled services offered by new age banks depends on the banker and customer relationship to a greater extent. In this view point the present study is taken up for research and to find out the role of banker and customer relationship on using the technology enabled services offered by the banks. Further, To analyze the association between banker and customer relationship and technology enabled services usage patterns in banks. This research has primarily been based on the primary data collected from the select respondent customers of the selected commercial banks in Chennai. The oral interview has also been conducted wherever necessary to add clarity to certain key issues. The sample size is found by using scientific method and fixed at 462. The data required for the study is collected through sample survey using a structured questionnaire. The reliability of the questionnaire is tested through corn bach's alpha and found the reliability at 0.8653.

Keywords: Service quality- banker customer relationship- type of account- CRM practices.

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