IOSR-JBM   Volume-1 ~ Issue-3 ~ May-Jun-2012

Paper Type	:	Research Paper
Title	:	Evaluating Service Quality of Higher Institutions in Oyo State
Country	:	Nigeria
Authors	:	ADELEKE, M. S.
	:	10.9790/487X-0130107

Abstract: In any given Academic Institutions of higher learning, a number of services are usually being provided. These services comprise of: Academic Services: Teaching, Research and Library Services; Administrative Services: Admission, Examination and Records, Students' Affairs, Students' Accounts, etc.; Environmental and Maintenance Services: Cleaning of Surroundings and Classrooms, Provision and Cleaning of Toiletry, Provision and Repairing of Furniture, etc. and Auxiliary Services: Health Services, Transportation, Canteen Services, Laundry, etc. There is no doubt that only key services are being carried out by campus management while part of the Environmental Services and Auxiliary Services are being contracted out. Whatever the situations are, the campus management and other participants in the provision of services within the campus always strive to give value in such critical services area to the students so as to prevent students' unrest within the campus which may arise as a result of poor quality of services. Therefore it becomes a responsibility on the part of the campus management and other stakeholders in service provision and delivery to meet the students' expectation which may differ from students' perception of the various services quality and thereby creating a gap that must be filled. This paper presents the results of using adapted SERVQUAL approach across a range of campus services. The results of the studies and the contribution of the SERQUAL to service development and continuous improvement within the campus are discussed. KeyWords: Quality, Higher Institutions, Services, Education

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Paper Type	:	Research Paper
Title	:	Investors' stock trading behavior: Perspective of Dhaka Stock Exchange
Country	:	Bangladesh
Authors	:	S.M. Arifuzzaman || Mohammad Noman Hossain Chowdhury || Md. Abdus Shahed
	:	10.9790/487X-0130815

Abstract: When it comes to trading stocks, behavior is often an issue. Being aware of the trading behavior of investors is vital as many stockholders are subject to their behavioral influences. This study uses descriptive statistics to investigate the stock trading behavior of investors of Dhaka Stock Exchange, explore the relationship between demographic characteristics and trading behavior, and examine the difference in trading behavior of stock traders with different demographic characteristics. Major findings of this research include majority of the traders have an average holding period of less than a month, target for a minimum profit of 0%-40% before selling stocks, can tolerate a maximum loss of 0-40% before selling their stocks, prefer to the maximum amount of their investment money in the banks and financial institutions, invest more than 50% of their investment money in the most preferred industry. It also finds some differences in trading behavior if they are categorized by gender, age group and highest educational level.
Keywords- trading behavior, Dhaka stock exchange, demographic, gender, age group, highest educational level.

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Paper Type	:	Research Paper
Title	:	Global Financial Crisis: Causes & Consequences
Country	:	India
Authors	:	Tanushree Gupta
	:	10.9790/487X-0131624

Abstract : The period of economic boom, a financial bubble—global in scope—has now burst. The global financial crisis, brewing for a while, really started to show its effects in the middle of 2007 and into 2008. Around the world stock markets have fallen, large financial institutions have collapsed or been bought out, and governments in even the wealthiest nations have had to come up with rescue packages to bail out their financial systems. On the one hand many people are concerned that those responsible for the financial problems are the ones being bailed out, while on the other hand, a global financial meltdown will affect the livelihoods of almost everyone in an increasingly inter-connected world. The problem could have been avoided, if ideologues supporting the current economics models weren't so vocal, influential and inconsiderate of others' viewpoints and concerns. The paper enlighten the facts regarding the major financial crisis like- Housing prices, Global saving glut, The financial turmoil of 2007-20, Securitization, Liquidity crisis, Mounting of oil prices and also fragment the facts of financial crisis with the help of the comparison between the average of previous recessions since 1950 to the Current recession (as of April 2009). Key words - bailed out, financial bubble, ideologues, Mounting, Securitization.

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