Abstract: Customer satisfaction is an indispensible component of the Marketing function and it can be simply defined the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services exceeds specified satisfaction goals. With many companies turning customer centric, customer satisfaction levels are measured and plans for its improvement are done by all most all the businesses. Satisfied customers usually buy more and buy frequently. Loyal customers also act best promotional source to new customers. They tend to bring in more and more new customers through word of mouth communication. The taste and preferences of consumer are changed often. Every customer in the market has his/her own Brand Preferences. Customers will be looking for certain attributes before purchasing the products i.e., FMCG. The top FMCG, or consumer packaged goods, companies are characterized by their ability to produce the items that are in highest demand by consumers and, at the same time, develop loyalty and trust towards their brands.
Keywords: Fast moving goods, customer satisfaction, customer preferences, Factors for purchase
[1]. Dr (Sir) G.Sarguna Mary, the Principal and Head of Dept of Commerce, Holy Cross College (Autonomous) Tiruchirapalli-620002. Product purchase decision making process among urban married women in Tiruchirapalli district – Indian Journal of Marketing, volume: XXXIX number:2 February 2009.
[2]. Dr. S. Mahalingam, Associate Professor, Bharathiar School of Management and Entrepreneur Development, and P. Nandha Kumar Research Scholar, Bharathiar School of Management and Entrepreneur Development, Bharathiar University, Coimbatore. A study on consumer behaviour towards selected fast moving consumer goods in Coimbatore city, Indian Journal of Education and Information Management. Vol No: 1, Issue: 11, Nov 2012, ISSN: 2277-5374.
[3]. Chandrasekhar (2012) Consumer Buying Behaviour and Brand Loyalty in Rural Markets: FMCG. IOSR Journal of Business and Management (IOSRJBM) ISSN: 2278-487X Volume 3, Issue 2 (July-Aug. 2012), PP 50-67.
[4]. Bhatia, B.S. is a Professor of Punjab School of Management, Punjabi University. Patiala and Dean, Research, Punjabi University, Patiala and Anupam Bawa is a Lecturer of the University Business School, Punjab University, Chandigarh. Comparison of Rural and Urban Consumer Behaviour in Punjab and Chandigarh: An Empirical Study, Management and Labour Studies July 2002 27: 149-176.
[5]. Ms.M.Gomathi and R.Gomathi, Department of Management Studies, Surya Engineering College, MettuKadai, Erode, Tamil Nadu. A Study on Consumer Preference towards selected FMCG Personal Care Products in Erode Town, Tamil Nadu. International Journal of Scientific Research, Volume: 2, Issue: 11, November 2009..