Series-1 (Sep. - Oct. 2021)Sep. - Oct. 2021 Issue Statistics
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|Paper Type||:||Research Paper|
|Title||:||User's Capabilities In Business Intelligence And Performance Of Mobile Service Providers In Kenya|
|Authors||:||Malonza, Gladys Nduku || Rosemary James || David Nzuki|
ABSTRACT: The mobile service providers play a critical role in the knowledge-led service enterprises though faced with unstable trends in their growth. The Quality-of-Service (QoS) report by the Communication Authority of Kenya indicated that all the mobile service providers have been fined by their regulator for failing to achieve the 80 percent minimum threshold set for compliance since the year 2014. Generating and diffusing new knowledge through innovation activities based on the use of Business Intelligence (BI) can boost performance. This study investigated how BI users' capabilities influenced the performance of mobile service providers in Kenya in terms of level of skills, ability to utilize data, willingness to optimize BI and level of integrity of the BI users The study was anchored on Technology......
Key wards: Business Intelligence, Quality of service (Qos) standards, Average Revenue per User (ARPU), Users' Capabilities, Mobile service providers.
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