IOSR Journal of Business and Management (IOSR-JBM)

March - 2015 Volume 17 - Issue 3

Version 1 Version 2 Version 3

Paper Type : Research Paper
Title : Factors Influencing the Growth of Hair Salon Enterprises in Kenya: A Surveyof Hair Salon Enterprises in Kisii Town
Country : Kenya
Authors : Samuel Kenlands Otieno Onsongo || Dr. Willy Muturi

Abstract: Various studies carried out in Kenya show that hair salons do not show the expected upward growth despite their numbers soaring up. Their economic contributions minimal. The general objective of the study was to establish the influence of entrepreneur's characteristics on the growth of hair salon enterprises in Kenya. Specific objectives of the study were: to establish the influence of the entrepreneur's experience on the growth of hair salon enterprises; to establish the influence of the entrepreneur's training on the growth of hair salon enterprises; to establish the influence of the entrepreneur's level of education on the growth of hair salon enterprises..

[1]. Bank of Indonesia. (2011). The Annual Report of Regional Economic Development. Retrieved from Accessed on 10th October 2014.
[2]. Barkham, R., Gudgin, G., Hart,M. & Hanvey, E. (1996). The Determinants of Small Firm Growth: An Interregional Study in the United Kingdom, 1986-90. Jessica Kingsley: London.
[3]. Barkham, R., Hart, M., & Hanvey, E. (1996). Growth in Small Manufacturing Firms: An Empirical Analysis. In R Blackburn & Jennings P (Eds), Small Firms' Contribution to Economic Regeneration. London: Paul Chapman.
[4]. Bosma, N., van Praag, M., Thurik, R. and de Wit, G. (2004). The value of human and social capital investments for the business performance of startups. Small Business Economics, 23, 227-36.
[5]. Bowen, M., Morara, M. & Mureithi, S. (2009). Management of Business Challenges Among Small and Micro Enterprises in Nairobi-Kenya.KCA Journal of Business Management, Vol. 2, Issue 1.

Paper Type : Research Paper
Title : Attaining Customer Loyalty! The Role of Customer Satisfaction and Customer Retention (Mobile Handset Industry-University of Gujrat, Pakistan)
Country : Pakistan
Authors : Wasif Ammar || Zeeshan Mateen || Ahsan Ghaffar || Awais Ur Rehman

Abstract: Purpose - The purpose of this paper is to show how customer satisfaction and customer retention contribute towards customer loyalty and which is better contributing towards customer loyalty. Design / methodology / approach - A sample of 150 students was taken on basis of convenient sampling method. Results were analyzed in SPSS 16 to run t-test, regression and correlation technique, factor analysis and a descriptive analysis. To test hypothesis we used the Regression technique. Results - The results of the study indicate that Customer Satisfaction has more contribution for customer loyalty in comparison of Customer Retention. The theoretical framework of the study shows that Customer Satisfaction is based on 'Product Quality' and 'Perceived Values'; it is concluded that University of Gujrat students of Gujrat city-Pakistan, become loyal for mobile handsets because of Customer Satisfaction.

[1]. An Exploratory Study of Price/Perceived-Quality Relationships Among Consumer Services by Rose L. Johnson and James J. Kellaris. (n.d.). Retrieved June 21, 2014, from
[2]. Auh, S., & Johnson, M. D. (2005). Compatibility effects in evaluations of satisfaction and loyalty. Journal of Economic psychology, 26, 35-57.
[3]. Bodet, G. (2008). Customer satisfaction and loyalty in service: two concepts, four construct several relationships. Journal of retailing and consumer services, 15, 156-162.
[4]. Customer Satisfaction Research | Customer Loyalty. (n.d.). B2B International. Retrieved from
[5]. Chen, P. T., & Hu, H. H. (2010). The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry. International journal of hospitality management, 29, 405-412.

Paper Type : Research Paper
Title : Learning Organization Notion in Indian Banking Industry
Country : India
Authors : Nidhi Thakur || Dr. Manosi Chaudhuri

Abstract: This is an empirical study on the dimensions of learning organization prevalent in Indian Banking industry and the association among them.Data collected from 368 participants was analyzed using descriptive statistics, correlation and ANOVA. The results revealed that the correlation between knowledge management and learning environment is the highest implying that knowledge and learning go hand in hand. It was also identified that the dimension learning environment bears strong association with most of the other dimensions of learning organization. Through One way ANOVA it was found that there exists a relationship between the organizational tenure of employees and dimension of learning organization. Importance of the study lies in the fact that there are very few studies which focus on the relationship among the dimensions of learning organization and fewer in the field of Banking. Also, the importance of organizational tenure has not been focused upon by many researchers.

Keywords: Learning Organization, Banking Industry, Knowledge Management, India,Correlation, one way ANOVA.

[1]. De Geus, A. (1997). The Living Company. Harvard Business School Press, Boston.
[2]. Senge, P. M. (1990), The leader‟s New Work: Building learning organizations, Sloan Management Review, 32(1), pp. 7-23.
[3]. Prieto, I. M. and Revilla, E. (2006). Learning capability and business performance: a non financial and financial assessment, The Learning Organization, 13(2), pp. 166-185.
[4]. Ortenblad, A. (2004). The learning organization: towards an integrated model, The Learning Organization, 11(2), pp. 129-144.
[5]. Watkins, K. E. and Golembiewski, R. T. (1995). Rethinking organization development for the learning organization, The International Journal of Organizational Analysis, 3(1), pp. 86-101.
[6]. Watkins, K. E. and Marsick, V. J. (1998). Dimensions of the Learning Organization Questionnaire, Partners for the Learning Organization, Warwick, RI.

Paper Type : Research Paper
Title : The Impact of Information Technology Adoption on the Customers of Bank of India, Bangalore Urban – An Evaluative Study
Country : India
Authors : Dr. (Smt.) V. Vimala

Abstract: Today, banking is becoming increasingly complex and banks which fail to use technology to take their services to the common man and tap the potential of the rural sector will stand to lose. Ultimately, technology would be the key enabler and differentiator in accomplishing this objective. When we look at technology, the scope for innovation is immense – in the field of financial inclusion itself, right from biometric based systems to mobile based to simple Interactive Voice Response based applications. But it cannot be a one-size-fits-all approach. Recent years have witnessed phenomenal transformations in the operations of many businesses due to the immense advances in Information, Communication Technology (ICT). Banks have accordingly introduced web-based services, appropriately called Internet Banking. Many studies have looked at different aspects of this phenomenon, and their impact on the banking sector. In this context, an attempt is made to examine the impact of Information Technology (IT) adoption on the selected bank customers of Bank of India, Bangalore Urban. The study is carried out with the help of a structured questionnaire administered to 100 selected customers and with the help of their responses analysis is made thereafter, which is followed by findings of the study with few suggestions.

Key Terms: Information Technology, Internet Banking, Mobile Banking, Banking Technology, Banking services

[1]. Rahmath Safeena, Hema Date, and Abdullah Kammani, (2011) Internet Banking Adoption in an Emerging Economy: Indian Consumer's Perspective, International Arab Journal of e-Technology, Vol. 2, No. 1, January 2011, PP No. 56 – 64.
[2]. Rahmath Safeena, Hema Date, Abdullah Kammani, and Nisar Hundewale, (2012) Technology Adoption and Indian Consumers: Study on Mobile Banking, International Journal of Computer Theory and Engineering, Vol. 4, No. 6, December 2012, PP No. 1020 – 1024.
[3]. Tavishi and Santosh Kumar (2013), An empirical Study on Technology Adoption by Indian Banks, Global Journal of Management and Business Studies, ISSN 2248-9878 Volume 3, Number 10 (2013), pp. 1169 - 1172.
[4]. Sabita Paul, (2013) The Adoption Of Electronic Banking (E-Banking) In Odisha, India, International Journal Of Scientific & Technology Research Volume 2, Issue 5, May 2013, PP No. 258 – 262.
[5]. Rupanjali Nath, Kanika T Bhal, and Geetika T Kapoor, (2013) Factors influencing IT Adoption byBank Employees: An Extended TAM Approach, VIKALPA , Volume 38 , No 4 October - December 2013, PP No. 83 – 96.

Paper Type : Research Paper
Title : Secondary data analysis of link between human resource management andemployee productivity
Country : India
Authors : Ghazala Ishrat

Abstract: The paper studies the effects of training on employee productivity. This paper will provide insight in to what are the effects of training on employee productivity.This paper provides a review of the current evidence of such a relationship and offers suggestions for further investigation. An extensive review of the literature in terms of research findings from studies that have been trying to measure and understand the impact that individual HR practices like training have on employee productivity across various sectors. The focal point of our review is on training practices and employee productivity and their relationship. In conclusion, we can say that taken as a whole, the research findings are varied. Some studies have found a positive association, some negative and some no association whatsoever. The paper concludes with directions for future research by applying different level of analysis on exploring the impact of training practices on employee productivity. Our comparison and analysis suggest that there definitely exist a relation between these two but the impact and effect of training practices on employee productivity varies for different industry.

[1]. Alavi, M. and Leidner, D.E. (2001) "Review: KnowledgeManagement and Knowledge Management Systems: ConceptualFoundations and Research Issues‟, MIS Quarterly, 25(1):107–36.
[2]. Al-Khayyat, R. (1998) "Training and Development NeedsAssessment: A Practical Model for Partner Institutes‟, Journal ofEuropean Industrial Training, 22(1): 18–28.
[3]. Arthur, J.B. (1994) "Effects of Human Resource Systems onManufacturing Performance andTurnover‟, Academy of ManagementJournal, 37(3): 670–87.
[4]. Barney, J.B. and Wright, P.M. (1998) "On Becoming a StrategicPartner: The Role of Human Resources in Gaining Competitive Advantage‟, Human Resource Management, 37(1): 31–46.
[5]. Bartel, A.P. (1994) "Productivity Gains from the Implementation ofEmployee Training Programs‟, Industrial Relations, 33(4): 411–25.
[6]. Bassi, L.J., Cheney, S. and McMurrer, D. (1998) "A CommonStandard for Measuring Training Results‟, Training & Development,52(3): 10–1.

Paper Type : Research Paper
Title : E-Pay: Improving Interaction between Government and Citizens in the Age of the Internet "A study on a developing country like Bangladesh"
Country : Bangladesh
Authors : Md. Mahedi Hasan || Md. Yeasir Arafat Bhuiyan || Monir Hossain

Abstract: The digital (or e-) revolution holds the potential to narrow the differences in the quality of citizen services between developed and developing countries, and increase accountability, transparency and efficiency of government in the latter. Bangladesh has made significant strides forward in the field of e-government in the past decade, starting with slightly scattered projects for internal automation but moving gradually towards e-services delivery and connected governance. Nevertheless, the country has faced some typical hurdles faced by developing countries, many of which continue to remain barriers to e-government implementation. The developing countries are suffering from severe corruption, which decreases the rate of foreign direct investment (FDI) along with per capita income, and increases the gap between rich and poor. The main aim of this study is to create an integrated electronic payment facility for Bangladesh to improve government-citizen interaction by limiting corruption and to save the citizens the hassle of visiting multiple offices to make mandatory payments. This study found that e-pay can reduce corruption, increase access to information (important in this globalized era), reduce the rate of in-person contact with public officials, increase citizen participation in decision-making, broaden the scope of competition for all equally, equal treatment from government officials, government services available to citizens 24 hours a day from any place, increase the scope for citizens to complain about corrupt practices, stop arrangement between 'demanders' and 'suppliers', eliminate the 'middleman', and above all, prevent corruption between stakeholders.

Key Words: Bangladesh, E-pay, e-service, electronic fund transfer, e-government, e-commerce, public service delivery.

[1]. Abrazhevich, D. (2002) ―Classification and Characteristics of Electronic Payment Systems‖, retrieved from
[2]. Accenture, (2003) ―Delivering a World class payment environment‖, Retrieved from
[3]. Aminuzzaman, S., Baldersheim, H. and Jamil, I. (2003). ―Talking Back: Empowerment and Mobile Phones in Rural Bangladesh: a Study of the Village Pay Phone of the Grameen Bank‖, Contemporary South Asia, Vol. 12, No. 3, pp. 327-348.
[4]. Anik, A.A. & Pathan, A.K. ( 2002) ―A framework for managing cost effective and easy electronic payment system in the developing countries‖. Retrieved from
[5]. Benjamin, R. and Wigand, R. (1995). ―Electronic Markets and Virtual Value Chains on the Information Superhighway‖, Sloan Management Review, Vol. 36, Iss. 2, pp. 62-72.
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Paper Type : Research Paper
Title : Analysing Market Feasibility of Residential Green Buildings in Tier-II Cities in India
Country : India
Authors : Dr. Priya Grover

Abstract: Going green is the latest trend among corporate and residential apartments. The Indian Green Building Council (IGBC) estimates the demand for Green building materials and equipment will reach $ 8 billion per annum by 2015. In tune with the global trend to protect the environment, the number of Green building projects in India went up from 164 in 2009 to over 2000 by 2012. Looking into this scenario, the objective of this paper is to assess and improvise level of knowledge among developers, customers, and local authorities regarding residential green buildings in Tier II cities in India.The study is limited only for Tier-II city of Bhopal, which is an upcoming residential hub situated in the heart of India. A three-tier survey involving three parties, viz. Potential Buyers, Developers and Government Bodieshelped in determining the level of awareness regarding green building concepts in the general public and local real estate developers of Bhopal; ascertaining the willingness of the public to pay for energy efficiency; assessment of the customers', developers' and Government's perspective on Green buildings; analysis of the market scope of residential green buildings from the developers' and Government's perspective; identifying the challenges that the developers face in building green; and getting an insight of the current scenario of the residential green building market.The results show that if all the above parties involved in the process of residential green building development work in sync with each other, residential green buildings can be made feasible for Tier-II cities in India.

Keywords: IGBC, Residential Green Buildings, Energy Efficiency.

[1]. Anon, 2011, Real Estate, Indian Brand Equity Foundation, November,, accessed on 24 November 2011
[2]. Federspiel, C., Q. Zhang and E. Arens.( 2002). Model-based benchmarking with applicationsto laboratory buildings, Energy and Buildings, Vol. 34(3), pp. 203–214.
[3]. Hicks, T. and B Von Neida.(2005). US National Energy Performance Rating System and ENERGY STAR Building Certification Program.
[4]. Kinney, S. and M.A. Piette. (2002). Development of a California commercial building benchmarking database, Lawrence Berkeley National Laboratory: Lawrence Berkeley National Laboratory. LBNL Paper LBNL-50676.
[5]. Matson, N., M.A. Piett. (2005). Review of California and national methods for energy-performance benchmarking for commercialbuildings, California Energy Commission, Public Interest Energy Research Program, LBNL No. 57364.

Paper Type : Research Paper
Title : Impact of Relationship Marketing on Green Supply Chain Management (GSCM): An Empirical Study in the Oil and Gas Industry in Port Harcourt
Country : Nigeria
Authors : Ukpabi, D.C. || Ikaba, Y.V. || Enyindah, C.W. || Idatoru, A.R.

Abstract: The amount of carbon foot print emitted in the supply chain of the downstream sector of the oil and gas industry is overwhelming but has received little attention. This study empirically investigates the impact of relationship marketing on green supply chain management in the downstream sector of the Nigerian oil and gas industry. The result is intended to acquaint government and players in the oil and gas industry to ascertain the level of awareness of green supply chain management in the downstream sector of the oil and gas industry. The SPSS 21 was used. The statistical tools employed in the analysis were descriptive statistics, Pearson's Correlation and multiple regression. A survey of 132 businesses in the sector revealed that 69.7% understood what greening the supply chain importswhile 30.3% were not acquainted. The result also revealed that there is a significant correlation between the relationship marketing variables (perceived transaction quality, perceived trust, perceived satisfaction and perceived commitment) and green supply chain management. The result also found that perceived trust in the supply chain is more effective in influencing the adoption of green supply chain management. Based on these findings, the authors suggest implications for the players.

Keywords: relationship marketing, green supply chain management

[1]. Y.Y. Yahaya, A. Gunasekaran, A. Musa, N.M. El-Berishy, T. Abubakar&H.M. Ambusa. The UK oil and gas supply chains: An empirical analysis of adoption of sustainable measures and performance outcomes, International Journal of Production Economics, 2012,
[2]. Y.Y. YahayaA. Gunasekaran A. Musa, M. Dauda,N.M. El-Berishy &S. Cang, . A relational study of supply chain agility, competitiveness and business performance in the oil and gas industry, Industrial Journal of Production Economics, 2012,
[3]. S. Gupta and O.D. Palsule-Desai. Sustainable supply chain management: Review and research opportunities, IIMB Management Review, 23, 2011, 234-245.
[4]. S. Hoejmose, S. Brammer and A. Millington. "Green" supply chain management: The role of trust and top management in B2B and B2C markets, Industrial Marketing Management, 41, 2012, 609-620.
[5]. A.D. Ross H. Parker, M. Benavides-Espinosa, and C. Droge. Sustainability and supply chain infrastructure development, Management Decision, 50(10), 2012, 1891-1910
[6]. J. T. Mentzer,W. Dewitt,J.S. Keebler, S. Min, N.W. Nix, C.D. Smith &Z.G. Zacharia. Defining supply chain management, Journal of Business Logistics, 22(2), 2001, 1-26.
[7]. A. Muysinaliyev&S. Aktamov. Supply chain management concepts: literature review, IOSR Journal of Business and Management,15(6), 2014, 60-66.

Paper Type : Research Paper
Title : Analysis Impact Of Leadership Style And Pay Fairness On Job Satisfaction And Organizational Commitment
Country : Indonesia
Authors : Abdullah M. Al-Ansi || Kusdi Rahardjo || Arik Prasetya

Abstract: The purpose of this research were: 1) for analyzing the leadership style, pay fairness, job satisfaction and organizational commitment of the company. 2) for analyzing and examining the impact of leadership style and pay fairness on job satisfaction and organizational commitment. The research type is explanatory research. The sampling technique used in this study was a random sampling. Participants in research included 120 employees selected from all departments in the company. The study adopted the descriptive method using the survey and information from the company and analyzing the impact of leadership style and pay fairness on job satisfaction and organizational commitment by using path analysis. The results of this research showed that: firstly, leadership style, pay fairness, job satisfaction and organizational commitment in the company were evaluated and described. Secondly leadership style has negative impact on both job satisfaction and organizational commitment. Thirdly, pay fairness has positive and direct effect on job satisfaction and indirect effect on organizational commitment. Lastly, job satisfaction has positive and direct effect on organizational commitment.

Keywords: job satisfaction,leadership style, organizational commitment,pay fairness

[1]. Stogdill's handbook of leadership theory, research, and managerial applications (3 ed., pp. 14). New York: The Free Press.
[2]. Spector, P. 1997. Job Satisfaction: Application, Assessment, Causes and Consequences. California: Sage.
[3]. Mowday, R., Steers, R. & Porter, L. 1979. "The measure-ment of organizational commitment‟, Journal of Vocational Behavior, 14: 224–247.
[4]. Morrison, R. 2008. "Negative relationships in the workplace: Associations with organizational commitment, cohesion, job satisfaction and intention turnover‟, Journal of Management and Organization, 14: 330–344.
[5]. Hersey, P., Blanchard, K. & Johnson, D. (2000) The Man-agement of Organizational Behavior. (8th Ed). Upper Saddle River: Prentice Hall
[6]. Meyer, J., & Allen, N. (1997). Commitment in the work-place. Thousand Oaks, CA: SAGE Publications.

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