Abstract: This study examined the influence of User-Centered Design (UCD) of Case Management Systems on Child Welfare Outcomes in the United States. A survey research design was adopted for the study. The population consisted of Child Welfare Social Workers and Case Managers in the United States, while a sample size of 200 respondents was selected using snowball sampling technique. Primary data were collected using an electronic questionnaire....
Keywords: Case Management Systems, Child Welfare Outcome, User-Centered Design
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