Abstract: Background: Public and Private maternal health care providers have different incentive structures, which may
affect the overall quality and ultimately the acceptability of maternal health care services for their intended
clients. This study sought to determine the differences in the satisfaction levels among clients at public and
private health facilities in northern Ghana and how these quality differentials impact maternal and child health.
Method: The research design was a cross-sectional descriptive study using a semi-structured questionnaire.
Convenience sampling technique was used to select three public and three private health facilities. A sample of
400 respondents comprising of 300 parturient women and 100 post-partum women accessing health services at
the selected health facilities were recruited for the study. A systematic sampling technique was used to select the
parturient women and census sampling used to recruit post-partum women. Data were analyzed using SPSS
version 20 and Microsoft excel......
Keywords:Clients' satisfaction, maternal health care, antenatal care, delivery services, provider-Client
interaction
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