IOSR-JHSS   Volume-25 ~ Issue-9 ~ September 2020

Abstract: Customer satisfaction is important objective for almost all the organizations because it forms the basis of their success including increased sales and profits. Du, a telecommunications service provider in United Arab Emirates (UAE), also gives extreme importance to customer satisfaction and the customer service call centre has been set up to provide answers to the customers‟ queries and solve their problems. This project measures the customer satisfaction of the call centre process of Du through a survey to 50 customers. The research finds out that the customers of Du were more or less satisfied with the call center processes, and with satisfaction levels of not being extremely satisfied. Based on these findings, some recommendations are made. Du should improve its payment terms making it easier for customers, should send bills on time, should try to solve bill problems soon and improve its technical support.

Keywords: Satisfaction, Du, Customer Service, Call Centre, Success, Telecommunications.

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Abstract: Despite scholarly attention to "prisoner‟ reentry, much remains unknown on successful transition from "prison‟ to society due to high recidivism rate. The study was a cross sectional quantitative research design. It employed probability sampling techniques to identify the study sample of n=294. The study was guided by General strain Theory by Agnew and Social Control Theory by Gottfredson and Hirschi. Data was collected using Buss-Perry Aggression Questionnaire and a self-developed questionnaire. Data analysis involved descriptive and inferential statistics. Pearson‟s r coefficient revealed a significant positive correlation between aggression and recidivism (r = 0.243, p< 0.5, n = 294). The t-test results of a high value of 22.798 indicated........

KEY-WORDS— Aggression, Recidivism, psychological wellbeing, re-incarceration

[1]. Andrews, D., Bonta, J., & Wormith, J. (2006). The recent past and the near future of risk assessment. Crime & Delinquency, 52, 7-27.
[2]. Andersen S, N., Skardhamar, T. (2014). Pick a number: Mapping recidivism measures and their consequences. Oslo: Statistics Norway Discussion Papers.
[3]. Apel and Sweeten, (2010). "The impact of incarceration on employment during the transition to adulthood," 57(3), 448-479.
[4]. Baumann, J, & DeSteno, D. (2010). Emotion guided threat detection: Expecting guns where there are none. Journal of Personality and Social Psychology, 99, 595–6
[5]. Benda, B. (2005). Gender differences in life-course theory of recidivism: A survival analysisInternational Journal of Offender Therapy and Comparative Criminology, 49(3), 325-342.

Abstract: Background: The advancement of technology has contributed to the rise of intimate partner violence perpetrated through technology. Whereas research indicates that intimate partner violence is a common phenomenon, relatively little is known about cyber dating abuse (CDA) among Kenyan undergraduate students. This study sought to assess its prevalence and understand perceptions held regarding behaviors that constitute Cyber Dating Abuse. Johnson‟s typology of intimate partner violence was used to investigate the prevalence of certain forms of cyber dating abuse. Materials and Methods: The study sample comprised 315 dating students drawn from selected universities in Nairobi County, Kenya. Using a cross sectional research design, the study collected both qualitative and quantitative data.........

KEY WORDS: Cyber dating abuse, perceptions, intimate partner violence, prevalence

[1]. Ali, P. A., Dhingra, K., & McGarry, J. (2016). A Literature review of Intimate Partner Violence and its classifications. Aggression and Violent Behaviour, doi:10.1016/j.avb.2016.06.008.
[2]. Borrajo, E., Gámez-Guadix, M., Pereda, N., & Calvete, E. (2015a). Cyber Dating Abuse: Prevalence, context, and relationship with offline dating aggression. Psychological Reports, 116, 565-585.
[3]. Borrajo, E., Gámez-Guadix, M., Pereda, N., & Calvete, E. (2015b). The development and validation of the Cyber Dating Abuse questionnaire among young couples. Computers in Human Behaviour, 48, 358-365.
[4]. Flach, R. M. D. & Deslandes, S. F. (2017). Cyber Dating Abuse in affective and sexual relationships: a literature review. Cadernos De Saude Publics. CSP. Reports in Public Health. https://doi: 10.1590/0102-311x00138516.
[5]. Gamez-Guadix, M., Borrajo, E., & Calvete, E. ( 2018). Partner abuse, control and violence through internet and smartphones: Characteristics, evaluation and prevention. Colegio Oficial de Psicólogos de Madrid

Abstract: Background: The drastic changes in the working environment as a result of industrialization, urbanization and globalization along with marriage and child rearing have stocked up immense pressure on working mothers, especially Indian women. The Indian society is passing through a transitional stage of conflicting traditional and modern value systems. Multiple roles, that are expected to be fulfilled, leave a working mother stressed and anxious, more so if the family is not supportive. Thus, physically they are overburdened with work and psychologically they feel guilty of ignoring their families. Spiritual Well-being is an efficient tool to enhance the search for a purpose of life by expanding one‟s own support network which equips him/her to lead a healthier life by finding a context to life which has been distorted or lost due to continuous stress.........

KEY WORDS: Stress, Spiritual Well-being, Working Mothers

[1]. Stone, P. Opting-Out: Why Really Women Quit Careers and Head Home. Los Angeles: University of California Press, 2007.
[2]. Mathur, Deepa. Women, Family and Work. New Delhi: Rawat Publications, 1992.
[3]. Greenhaus, Jeffrey H. and Nicholas J. Beutell. "Sources of Conflict between Work and Family Roles." The Academy of Management Review 10/1 (January, 1985): 77.
[4]. Fisher, John. "The Four Domains Model: Connecting Spirituality, Health and Well-Being." Religions 2/1 (January, 2011): 21.
[5]. Moberg, David O. "Subjective Measures of Spiritual Well-Being." Review of Religion Research 25/4 (June, 1984): 352

Abstract: Background: Education is the most important organization of a nation; it plays a significant role in the development of any country. Universities create and cultivate knowledge for the sake of building a modern world. The academic staff is the key resource within higher education institutions. A positive and healthy university structure results in increased academic staff's job satisfaction and better self-esteem.. Private Universities teachers are more satisfied with their jobs in comparison to Public University teachers. Materials and Methods: The main purpose of this research was to investigate the possible relationship between job motivation and self-esteem among academic staff in public and private universities. The research included a sample of 300 university teachers and their assistants (150 female and 150 male) employed at the University of Tetova and the University of Skopje..........

KEY WORDS: self-esteem, job satisfaction, public university, private university, academic staff, management.

[1]. Abraham, R. (1999). The relationship between differential inequality, job satisfaction, intention to turn over and self-esteem. The Journal of Psychology, 133(2), 205-211.
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[4]. Borzaga, C. & Tortia, E. (2000). Worker motivations, job satisfaction and nonprofit social services. Research in Higher Education, 25(1), 225-248.
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Abstract: Traditional foods are simple and basic foods which has not been modernized, not processed and not packed. Siddu a "himachali dish" is one of the mostly frequently consumed dishes of upper hills in Himachal Pradesh, mainly in Shimla and Kullu districts It is a local stuffed steamed bread made from fermented wheat flour dough. Regional variation are there in the prepration of siddu ,so the present study was conducted for documenting of the recipe of siddu, . For achieving the objective, a documentation survey was carried out in two districts, namely Shimla and Kullu of Himachal Pradesh. In each districts four Blocks were selected and in each block two villages were selected randomly. Data was collected on the developed performa by using personal interview method . The data collected.........

KEY WORDS: Traditional food , siddu, consumption pattern, cooking method fermented food

[1]. Anonymous.2011. Statistical outline of Himachal Pradesh [2]. Savitri,&Bhalla,T.C. 2007. Traditional Foods and Beverages of Himachal Pradesh. Indian journal of Traditional Knowledge, 6(1), 17-24
[3]. Sendecor W and Cochran WG. 1994. Statistical methods. Sixth Edition, Oxford and IBH Publication, New Delhi. p 297 [4]. Sharma,N.,&Singh,A.2012. An insight into traditional foods of North-western area of Himachal Pradesh. Indian journal of Traditional Knowledge,11(1),58-65

Abstract: This study describes asociolinguistic study of the linguistic taboos of death and their corresponding euphemistic expressions among the Bale Oromo. To conduct the study, qualitative method was employed. Sampling methods used in this study include purposive and snowball sampling. The main instruments of data collection were focus group discussion and observation. The framework of the study was a pragmatic approach to euphemism and taboo which mainly includes euphemism to context of situation and politeness theory. The data were analyzed and interpreted based on the given framework. The findings of the study revealed that in daily communication, the Oromo society of the research areais highly intertwined with social taboos of death. When the expressions of death taboos wrongly used out of its context.........

KEY WORDS: linguistic taboos, death taboo, euphemism, euphemism strategy

[1]. Allan, K. & K. Burridge.1991. Euphemism and Dysphemism.Language Used as Shield and Weapon. Oxford: Oxford University Press.
[2]. Allan, K. & K. Burridge. 2006. Forbidden Words: Taboo and the Censoring of Language Cambridge: Cambridge University Press.
[3]. Anderson, L.G. and Hirsch, R. 1985. "A Project on Swearing: A Comparison between American English and Swedish". Swearing, pp. 79-87. University of Goteborg.
[4]. Aris, N. 2013.Taboo Expressions Used in Live Free or Die Hard 4 Movies.SekolahTinggiKeguruan Dan IlmuPendidikanPersatuan Guru Republik Indonesia: JOMBANG.
[5]. Babou-Sekkal, M. 2012. A Sociolinguistic Analysis of Use and Perception of Insults: Tlemcen Speech Community. Unpublished MA theses.Tlemcen University