Abstract: The paper discusses the Soekarno-Hatta port's adaptability in playing a critical and strategic role in the form of an efficient and well-managed maritime transportation system service in response to global and national issues that continue to evolve. The approach employed is qualitative research in order to provide a systematic, exhaustive, and factual account of the adaptability of the Soekarno-Hatta port in order to acquire explanatory data, define a generalization, and explain the relationship between focuses. The study's findings indicate that the Soekarno-Hatta port is pursuing digital innovations in response to global and national issues, as seen by the presence of the Pelindo 4 system/application (VessP4). The system was developed in response to the concept of innovation via the use of information technology and information systems. These innovations have altered the working environment at the Soekarno-Hatta port, allowing for........
Key Word: Vessel Service System of Pelindo 4; Innovation; Soekarno-Hatta Port; Public Servie.
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