Abstract: This study investigates the use of ChatGPT for organizational tasks, focusing on how AI awareness influences managers' perceptions of quality and their evaluation of AI-assisted output. It reviews existing literature on human-machine co-creation, managerial perceptions of AI in the workplace, and communication management. The paper applies the D&M Information Systems Success Model and Total Quality Management theory to examine quality attributes such as relevance, accuracy, creativity, completeness, and alignment with organizational...
Key Word: Communication Management, AI-assisted work, Managerial Perceptions, Total Quality Management, Human-machine communication, ChatGPT
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