Abstract: Accessibility to public hospitals in Brazil is a serious problem and there is much to be done to improve the quality of care. The private care system is expensive and only a small percentage of the population can afford health care. The consequence is that most emergency hospitals are constantly overcrowded. Patients must wait to start treatment and delays can lead to an increased risk of sequelae or even represent the difference between life and death. Reducing waiting times for treatment is considered an important measure to control costs and improve service efficiency. The objective of this article is to present a method that aims to improve the access and quality of the emergency....
Key Word: Discrete event simulation. Theory of Constraints. Emergency. Services
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